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Privacy Policy

  • The policy

    This privacy policy notice is served by VitoEnergy under the website; The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. 

    If you do not agree to the following policy you may wish to cease viewing using this website, and or refrain from submitting your personal data to us.

    Policy key definitions

    • "I", "our", "us", or "we" refer to the business, VitoEnergy.
    • "you", "the user" refer to the person(s) using this website.
    • GDPR means General Data Protection Act.
    • PECR means Privacy & Electronic Communications Regulation.
    • ICO means Information Commissioner's Office.
    • Cookies mean small files stored on a user's computer or device.

    Key principles of GDPR

    Our privacy policy embodies the following key principles:

    (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

    Processing of your personal data

    Under the GDPR (General Data Protection Regulations) we control and / or process any personal information about you electronically using the following lawful bases.

    We are exempt from registration in the ICO Data Protection Register because we handle personal data only for core business purposes of staff administration, advertising marketing and PR and accounts and record keeping.

    • Lawful basis: Consent
      Consent must be given and the purpose for processing information must be given by the consumer. By using our Website and by way of acknowledgment, you agree to our Privacy Policy.
    • Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
      Sharing your information: We will not, in any circumstances, share your personal information with other individuals or third party companies without your permission; except when applicable by law
    • Lawful basis: Contract
      Our Privacy Policy is a legally binding document. By acknowledging such a policy you are agreeing to its terms and conditions. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website. .  
    • Lawful basis: Legal obligation
      Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
    •  Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.
    •  Contact Data includes billing address, invoicing address, email address and telephone numbers.
    • Financial Data includes bank account and payment card details.
    • Transaction Data includes details about payments and other details of our Services you have purchased from us.
    •  Usage Data includes information about how you use our Website and Services.
    •  Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
    •   Interaction Data includes any information that you might provide to any discussion forums on the Website.


    • Lawful basis: Storage and deletion of your data
      We will continue to keep and process information for as long as is necessary.We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
    • Lawful basis: Description and scope of data processing
      On our website you can contact us via various options: e.g. contact form, social media links and a request for a quote. If you make use of these options, the data entered in the input mask will be transmitted to us and saved. In addition to the specific input macro data, the IP address and the date and time of the request are collected and stored.Alternatively, a contact via e-mail address is possible. In this case, your personal data transmitted by email will be stored.
    • Lawful basis: Description and scope of data processing
      When you become a customer of VitoEnergy Ltd. The following data is collected during the registration process:
    • Your email address
    • First name and last name
    • Contact telephone number
    • Other data that we request from you relating to your property
      • Lawful basis: Cookies
        We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
    • Cookies that we use are
    • wp-settings-9 
    • mp_ 
    • Sucuri_cloudproxy_
    • Wordpress_test_cookie
    • _ga
    • Wordpress_sec_
    • Wordpress_logged_in_
    • Wp-settings-time-9
    • sucuric_prtmpcb
    • Lawful basis: Online presence in social networks
      We maintain online presences in social networks in order to communicate there with customers and interested parties, among others, and to provide information about our products and services. As part of the operation of our online presences, it is possible that we can access information such as statistics on the use of our online presences, which are provided by the social networks. These statistics are aggregated and may include, in particular, demographic information and data on interaction with our online presences and the posts and content distributed via them.
    • Lawful basis: Your rights
      Under the UK GDPR, you have the right to: your rights in details here
    • Right to be informed
    • Request access to, deletion of or correction of, your personal data held by us 
    • Request that your personal data be transferred to another person (data portability)
    • Be informed of what data processing is taking place
    • The right to rectification
    • To object to processing of your personal data; and
    • To complain to a supervisory authority.

    You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

    If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

    • Data security and protection

    We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

    We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

    • Data security and protection

    Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse. 

    • Clickable sponsored or affiliate links may be displayed as a website URL.

    Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not. We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.  

    If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

    • Email marketing messages & subscription

    Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

    Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

    Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.


    Resources & further information


    By signing up to our newsletter, you consent to us contacting you with current offers.
    © 2021 VitoEnergy Ltd. All rights reserved.
    Registered Address: 93 Mytchett Rd, Mytchett, Camberley GU16 6ES

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    Vat number: 296867624
    Company number: 11367917
    MCS Certification Number: OFT-103749
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