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Nightmare story of a badly installed heat pump

April 10, 2024

VitoEnergy were approached by Alex to assess her heat pump installation, the complaints were; high running costs, uncomfortable living spaces and noise from the airing cupboard.

Following our remedial work our director Patrick Wheeler caught up with Alex to discuss this unfortunately common problem, how we fixed it and how it could have been avoided in the initial install.

Patrick also discusses VitoEnergy's MCS Umbrella, supporting installers and homeowners in their journey to low carbon.

VitoVerified is aimed at rectifying many of the challenges homeowners face during the installation process, thereby enhancing the overall reliability and performance of heat pump systems.

Discussion Points:

  • The cost of heat pump installation
  • Identification of issues with the heat pump and methods for resolution
  • Explanation of SCOP and assessment of Alex’s specific situation
  • Challenges within the heat pump industry
  • Considerations for individuals contemplating the installation of a heat pump
  • Factors to evaluate when purchasing and installing a heat pump
  • Importance of educating heat pump installers and optimising their skills
  • Advice for first-time heat pump owners
  • Criteria for assessing the credibility and competence of a heat pump company


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